FAQ

What are the local pickup times for your products?

Your orders can be collected after validation of your order.

What are the delivery times for your products?

We take 2-3 days to process your order and then 24 to 48 hours to deliver it to you.

Do you ship worldwide?

Yes, subject to shipping charges.

Do you provide product tracking/tracing information?

Yes, wait 3 days after your order and ask us via email at info@ruthcollection.com

Some items are missing from my order, what's happening?

Our products are shipped separately depending on your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear this. Simply send us a picture of the damaged item in question to info@ruthcollection and we'll send you a similar replacement item as soon as possible.

Where are you located?

We are located in La Possession on Reunion Island.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at info@ruhtcollection.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. For more information, please read more about our refund policy. refund policy link